Role and Responsibilities

The Scheduling Coordinator will greet patients, answer telephones, schedule appointments, collect patient financial responsibility and prepare patient charts.

  • The Scheduling Coordinator will greet patients, answer telephones, schedule appointments, collect patient financial responsibility and prepare patient charts.
  • Provides concierge-level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication
  • Greets patients and visitors immediately upon arrival with a friendly demeanor
  • Answers the phone promptly with a smile
  • Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms
  • Prepares a daily schedule for each provider
  • Prepares patient charts
  • Manages patient flow to reduce patient wait time
  • Assists patients as necessary
  • Maintains reception area in a neat and orderly condition
  • Maintains a professional relationship with referring offices
  • Maintain confidentiality of all information in accordance with HIPAA
  • Understanding of dental terminology is necessary
  • Performs other related duties as assigned

Qualifications and Education Requirements

  • Minimum of 1 year of customer service experience required
  • High school diploma or equivalent required

Preferred Skills

  • Friendly, inviting and professional personality and presence
  • Basic office skills such as typing and filing
  • Good organizational skills Attention to detail

We also offer a comprehensive benefits package including:

Core Benefits & Wellness

  • Medical (including Virtual Care), Dental, and Vision Coverage
  • Employee Assistance Program (EAP)

Financial Well-being

  • 401(k) Plan w/Company Match
  • Health Savings Account (HSA) with HDHP health plans

Life Insurance

  • Basic and Supplemental Life Insurance
  • Spouse and Child Life Insurance

Time Off, Disability and Leave of Absence

  • Paid Vacation (starting at 10 days per year) and 6 Annual Paid Holidays
  • Employer Sponsored Short Term Disability (Maternity Leave, Medical Leave, Bereavement Time)
  • Long Term Disability Plan